Ability Finance Broker Memberships

Mortgage & Finance Association of Australia

Every Ability Finance mortgage consultant is a member of the Mortgage Industry of Australia. All MFAA members must adhere to an industry Code of Practice which requires professionalism, ethical behaviour, transparency and a commitment to you the borrower. Ability Finance is a strong supporter of these philosophies and will at all times maintain a position where we are able to inform you if it is felt that we may not have a specific product or service available through us that satisfactorily fulfils your requirements.

Mortgage and Finance Association of Australia Brochure Download

Credit Ombudsman Service Limited

Ability Finance is a member of the Credit Ombudsman Service Limited. Ability Finance are committed to spending as much time as is required with clients to ensure that all relevant needs and requirements are identified and understood prior to examining the available options from our panel of providers. Ability Finance shall always endeavour to present the options from our panel of lenders in such a manner that a client is able to make an informed decision in an informative environment free of any pressure to act. Should any of our customers feel they have not received the value or service they expected from Ability Finance we encourage them first follow our own internal disputes resolution process by contacting the nominated person indicated in the documentation received from us at the time your application to borrow was actioned. The staff at Ability Finance will do everything in our power to resolve any issues and ensure you are completely satisfied with the result. If for any reason whatsoever clients are not satisfied with the outcome after following our internal resolution procedure they are encouraged to contact the Credit Ombudsman Service Limited as shown below. The Ability Finance Membership number with Credit Ombudsman Service Limited is 407278. The Credit Ombudsman Service Limited web site provides a search facility for all members on their search members page.
Below is an extract from the Credit Ombudsman Service Limited web site.
"The Credit Ombudsman Service provides consumers with an alternative to legal proceedings for resolving disputes with Credit Ombudsman Members.
The broad aim of the Credit Ombudsman Service is to provide an independent and prompt resolution of disputes in accordance with:

• relevant legal requirements
• the MFAA Code of Practice and other recognised Codes of Practice
• good practice in the Credit Industry
• fairness in all the circumstances.
   

More information about COSL here

Connective OSN www.connective.com.au

Connective provide aggregation services for mortgage brokers. Far from being run of the mill, Connective believe in approaching business with a strong set of values. Connective members receive unparalleled support, training, and software. More importantly, Connective treat them with respect, as partners. Connective believe they operate more effectively and continue to grow by treating members fairly.

If you're a broker, can you say the same about your current aggregator?

Connective OSN

smarter systems,
tailored solutions
The Connective team has years of experience in all facets of the industry; working for lenders, in mortgage broking and in aggregation. Connective people know what you expect from an aggregator because they have seen the business from your side. Connective people and technology will meet and exceed your expectations because first and foremost they are there to support you. As a connective member you receive a guarantee that they will respond to any enquiry within 24 hours - no ifs or buts.

A key part of the Connective approach is that they don't lock our members into exclusive agreements. You're free to enter into arrangements with other aggregators and you can retain any existing lender accreditations you hold. What's more, Connective will continue to pay any trailing commissions even if you leave the group. That's how they show their respect for you as a partner.

New to the business? You'll benefit from the Connective approach. Connective offer a training program that's designed to ensure that you develop a strong knowledge right across your areas of responsibility